Refund policy
The full report is delivered as soon as payment clears, so most payments are final. When something has gone wrong on our side, we fix it or refund you.
Draft for owner review. This page has not yet been approved and may change.
When we refund
- You were charged twice for the same attempt. We refund the extra charge, and you keep your report.
- You paid but your report never became available, and we could not fix it.
- A payment was made without your permission.
If your report did not load, try the recovery page first. It emails a fresh link to the address used at checkout and fixes most access problems.
How to ask
Write to support@enneafox.com within 30 days of payment from the email address you used at checkout, and tell us roughly when you paid. We answer within a few business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.
What a refund changes
Refunding the payment for a report, in full or in part, ends access to that report, including its private link and PDF. A refunded duplicate charge does not affect the report you kept. Opening a dispute with your bank also ends access while it is reviewed, and access is not restored automatically afterwards; write to us if you need it back.
Your legal rights
Nothing in this policy limits rights you have under the consumer law where you live.